http://www.youtube.com/watch?v=4J4eHj_l8GY&feature=youtu.be
I have only had one conversation in my life with Anna, yet she is someone I will always remember. As you may recall from a past blog post, Anna, a Delta Air Lines associate, saved my bacon by taking $100 out of her own account so I could pay for a cab from LaGuardia Airport to get into New York City for a business meeting.
Folks - this is worth another read and a quick view of the video. Amazing customer service that will bring back hope that companies still "get it." Thanks to Mike Brennan for sharing.
